SmallBizGenius Analysis

Dermae receives mixed reviews, with customers praising product effectiveness but criticizing customer service and shipping. While some users report significant skin improvements, others express frustration with order fulfillment and lack of support.

Category Breakdown

Scores based on analysis of 6 recent reviews

Product Quality

9.0/10

Reviewers consistently praise the effectiveness of Dermae products, particularly for hydration and anti-aging. One user mentioned their "skin changed drastically" and another noted their facialist complimented their skin after switching to Dermae.

4 reviews mention this

Customer Service

2.0/10

A recurring issue is the poor customer service, with reviewers reporting difficulty reaching agents and receiving responses to inquiries. One reviewer stated, "Customer Service is AWFUL!!!" due to unanswered calls and emails.

3 reviews mention this

Shipping & Delivery

3.0/10

Several reviewers express dissatisfaction with shipping times and order accuracy, often citing long delays and missing items. One reviewer complained about "Insanely long shipping time since it's coming from China not Colorado."

3 reviews mention this

Pros & Cons

What Customers Love

Effective skincare products Mentioned 4x
"DermaE is the first product that has changed my skin so drastically"
Affordable pricing Mentioned 1x
"for a fraction of the cost of comparable products!"

Common Complaints

Poor customer service responsiveness Mentioned 3x
"Customer Service is AWFUL!!!"
Long shipping times Mentioned 2x
"Insanely long shipping time since it's coming from China not Colorado like their business address says."
Order inaccuracies (missing items) Mentioned 1x
"my second DermaE delivery arrived, and it's the second time something is missing."

Common Questions About Dermae

Answers derived from customer review patterns

Is Dermae legit and trustworthy?

Dermae appears to be a legitimate company selling skincare products, but reviews suggest caution is warranted. While many customers praise the effectiveness of their products, a significant number report issues with customer service and order fulfillment. These issues include long shipping times, missing items, and difficulty getting in touch with customer support. Therefore, while the products themselves may be effective, potential customers should be aware of the potential for logistical and support-related challenges.

Based on 6 reviews

Does Dermae have good customer service?

Based on the available reviews, Dermae's customer service is a significant area of concern. Multiple reviewers report difficulty contacting customer service representatives and receiving timely responses to inquiries. Some customers mention waiting on the phone for long periods or sending emails that go unanswered. This lack of responsiveness can be particularly frustrating when dealing with issues like delayed shipments or incorrect orders, making it a potential drawback for small business owners who value reliable support.

Based on 3 reviews

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